Help us to keep our surgery buildings open and Coronavirus-free.
'We come to work for you...
...please stay home for us'
Stay home. Protect the NHS. Save lives.
- DO NOT ENTER OUR SURGERIES unless you have spoken to us by phone or video, or you have a prearranged appointment.
- ONLY PHONE US IF ESSENTIAL. We have received more than 500 incoming calls per day so far this week, not all of of which are essential. Please look online for advice, including from NHS 111, Public Health England and the BBC. Please also think about who else you could call, such as your pharmacist
- If you have a temperature, new persistent cough or shortness of breath, visit the NHS Coronavirus 111 checker. If you need to self isolate, please do not contact us to discuss this. We do not provide sick notes for self-isolation. If needed, you can obtain an isolation note from NHS 111 online.
- If you have other symptoms of respiratory infection (sore throat, runny nose, muscle aches) call NHS 111 for advice or call the surgery. You will be given a telephone appointment as the first measure.
- We are restricting face to face assessments to only patients who need physical examination or who may need admission to hospital. Please only contact us if you can not manage your symptoms at home. If you need to be seen this may be in the main surgery or a different surgery designated for possible coronavirus patients. If the patient is a child we may suggest assessing them outdoors.
- Our phone lines open at 08:30am, Mon-Fri. If you need us, contact us early. This lets us arrange our workload . The later in the day you contact us , the harder it is to sort your problem out the same day.
- Online booking of appointments is suspended.
- You can still order your repeat medications online.
- We are regulating the flow of patients into our buildings. This includes restricting the number of patients in the waiting room. Be prepared to wait outside the surgery until it is your turn to enter.
- Do not bring a companion with you unless you need them to help you. Only one adult may accompany a child.
- We need you allocate a pharmacist so that we can send your prescriptions directly to them so that you do not have to come to the surgery to pick them up. If you do not select one, we will allocate the nearest to your home.
- Do not bring repeat prescription requests in person. Ask your pharmacist to request it for you or request it online (see link at bottom of this page).
- Do not come to the surgery to discuss a prescription query. Speak to your pharmacist instead. If they cannot resolve it, phone us and ask for a message to be passed to our prescription team.
- We expect supplies of medicines to flow as normal. Do not ask to have the quantity of your repeat prescription increased.
- The Drop in Blood Clinic is cancelled until further notice.
- All non-essential clinics and services are cancelled, in line with national advice. This is to protect you and to give us capacity to treat increasing numbers of patients with coronavirus. These include minor surgery, most contraceptive implants/coils, smoking cessation clinics, low risk routine cervical smear tests, Vitamin B12 injections (suspended for up to 3 months), new patient and other routine health checks, non-essential blood tests and nurse appointments.If you are booked for a review and we need to cancel this we will contact you, but if in doubt phone before you attend. Where possible we will replace these clinics with a telephone-based or video review.
- We are still giving childhood, flu and other important vaccines. If you or your child catch a vaccine-preventable disease and then also catch coronavirus, this could be very serious. Please make sure you/your child's vaccines are up to date. Flu protection is still very important (see Latest News page). Call us if eligible and you have not had yours yet.
- We want you to stop smoking more than ever. Our nurses are providing smoking cessation services by phone. Call us to arrange this. Do it now!
- Our ability to undertake non-NHS work such as forms, medical reports and supplying copies of medical records is greatly reduced. Please avoid asking for such things if at all possible.
- We are still accepting complaints and will investigate and learn from these as always, to improve our systems and actions. However we will not be sending detailed response letters for the duration of the emergency.
- Government guidance to employers asks them to be supportive to their employees who are self-isolating. We understand that some employers are allowing 'Infection protection leave' for vulnerable employees without requiring a sick note and we welcome this. Employers are asked to show discretion to employees about requiring sickness certification even when they have symptoms. This is to allow us to concentrate on clinical care, not paperwork. Please try to work these matters out with your employer without involving us.
- Dovecote and Highfield buildings are closed for patients until further notice. We will be using them for administration and remote working.
- Thank you for your patience in these difficult times. You are helping us to focus on essential clinical care for those most in need. We are sorry for this long list of restrictions and look forward to reinstating normal service as soon as possible.
Stay home. Protect the NHS. Save lives.
Updated 27 March 2020
CQC Inspection Results
The Nechells Practice - Rated overall 'Outstanding 2019'
We are currently accepting new patients. Please telephone Reception to discuss
Would you recommend us to your friends or family?
Please complete the short survey below.
Friends & Family Test (Ridgacre)
Friends & Family Test (Nechells)
For more information about the Friends & Family Test, please click here for a short video.
To book appointments and order repeat prescriptions online please follow the link below. You will need a username and password which can be obtained by phoning reception.
Please follow these steps:
1. Click on https://systmonline.tpp-uk.com/
2. Enter your username and password
If you are experiencing problems please ask reception for a new password.
Ridgacre Medical Centres is now part of Our Health Partnership; for further information click here.
(Site updated 27/03/2020)